Working Life

23 Jul
Working life
 
 
Hi Denise here. Just giving a quick update on our working experience so far. Conor and I were assigned to the Hamton Inn while Rachel and Philip were assigned to Embassy Suites next door. Both hotels are extremely reputable and held with high regard in the local area and the standard within both is exceptionally high. When Conor and I first arrived, the hotel was short staffed and we were thrown straight into the deep end working at front desk while Philip and Rachel eased their way in by spending the first few weeks working in house-keeping and getting to know the hotel a little better. At first, working at front desk was extremely daunting as we were unfamilar with the local area and constantly being challanged by guest requests and questions, however, with the patience and guidance of our managers Pete, Casey and Brandon, the daily tasks at front desk became less intimidating. The main shifts which we worked were 7-3 or 3-11 and we sometimes also worked 11-7. All of which have their advantages and disadvantages depending on our social plans such as heading out for drinks with co-workers or spending a day in the scorching sun. Both hotels are located in the heart of downtown Charleston Historic District and are usually fully booked with plenty of tourists visiting the area. Some of our main tasks working at front desk include checking in and out hotel guests, constantly adhering to guest requests, giving recommendations, directions and making bookings for guests, updating hotel paper work and also dealing with customer complaints. As we quickly learned, some guests can be particulary demanding and uncooperative, however both hotels have a stong emphasis on good quality service so the main challenge is to satisfy and help every customer as much as we can. In relation to the staff which we work with, every one is extremely friendly and helpful and we have a lot of fun at work usually followed by some after work drinks.
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